FAQ


Q. "How can I CONTACT you?"

A. There are several ways to reach us...

Call us at: (314) 842-7521 Use this link to: Print an Order Form

Write to:
Cloud K9 ®
PO Box 22461
St. Louis, MO 63126 USA

EMAIL US  


If we are not available to take your telephone call...
our Voice Mail and Email are ready to take your message 24 hours a day, 7 days a week!

Please Remember to provide a Phone Number if you want us to return your call! ...and the Best Time to reach you!

Q. "What forms of PAYMENT do you accept?"

A. We accept the following:

Credit Cards -- Mastercard & Visa

Personal Checks (in US funds) --- checks are held for 10 business days to clear before your order is sent.

Money Orders/Cashiers Checks (in US funds) --- no hold on your order, your order is shipped promptly!

Sorry, we do NOT ship COD.

We recommend that you do NOT send Cash through the mail.

Q. "Can you send me a CATALOGUE?"

A. There are several reasons why we do not have a "paper catalogue"...

With the large number of color photographs needed to display our products, a printed catalogue would be very expensive.
We do not want to charge you for a printed catalogue or have to raise our prices to cover the cost of printing a catalogue.

We update our website frequently with new products and special offers...so our website is more up-to-date than a catalogue could be.

Plus, we believe in "being GREEN" and our online catalogue is "environmentally friendly" --- saving trees and landfill space!

Q. "Will you make a DONATION to our non-profit dog (rescue) group?"

A. As you can understand, we receive many, many requests for donations from extremely worthy causes from around the country...
unfortunately, with so many requests, we are unable to meet everyone's needs.

So we contribute only to selected local charities in our area.

Q. "Where did the name Cloud K9 ® come from?"

A. We all know that anyone who is "on Cloud 9" is completely happy!

Cloud K9 ® is our unique version of a happy place just for Dog Lovers!

We hope that you have a wonderful time while visiting us at Cloud K9 ® !

Q. "Do you sell WHOLESALE?"

A. No, not at this time.

Many of our products are exclusive items that we have personally developed...and are very time-consuming for us to create...
our motto is "Quality rather than Quantity!"

Q. "How can I VISIT your STORE?"

A. Sorry, but our sales are by Mail Order Only.

We do not have a storefront and cannot accept visitors.


Have another question, that wasn't answered here?

A. Please send us an email: Questions


IT'S EASY to ORDER:
 MASTERCARD and VISA Accepted
Sales to USA Only!

CALL: MAIL:
1-314-842-7521 Cloud K9®
... Order Dept., PO Box 22461
... St. Louis, MO 63126 USA

Checks & Money Orders in US FUNDS, Please.
Missouri residents add 6.075% Sales Tax.

Shipping Rates (per address) Within the U.S. ONLY

Order: Add:
Up to $14.99 $4.95
$15.00 - $29.99 $6.95
$30.00 - $49.99 $8.95
$50.00 - $74.99 $10.95
$75.00 or more $12.95

If our FAQ Section doesn't answer your questions, Please EMAIL US 


Email Address is NOT secure for Credit Card Orders!

Checks are held for at least 10 business days before orders are sent.
Prices subject to change without notice.


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Web Site: http://www.cloudk9.com
Check out our Frequently Asked Questions
If you still have questions, please MEAIL US  


Cloud K9®
PO Box 22461, St. Louis, MO 63126
Entire contents of the page (text, photographs, etc.) Copyright © 1998-2008 by Cloud K9®.
No portion of this website may be reproduced, transferred, stored or used in any form
or by any means without written permission from Cloud K9®.
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Cloud K9 is a Registered Trademark.