Dog Themed Jewelry & Gifts...as Special as the Love You Have for Your Four Legged Friend!
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FAQ

Answers to Your Frequently Asked Questions

Q. "How can I CONTACT you?"

A. There are several ways to reach us...

  By Telephone. Call us at: (314) 842-7521

Write to:
Cloud K9 ® , LLC
PO Box 22461
St. Louis, MO 63126 USA

  EMAIL US  

  If we are not available to take your telephone call...
our Voice Mail and Email are ready to take your message 24 hours a day, 7 days a week!

Please Remember to provide a Phone Number if you want us to return your call! ...and the Best Time to reach you!

Q. Can you send me a catalog?

A. Sorry, but we do not have a Paper Catalog...because...

 1. The rapid changes of our product line (i.e., adding many new items)

  2. Our desire to be "green" (i.e., conserve paper and natural resources)

You can view our products online 7 days a weeks, 24 hours a day.

If you are looking for something you don't see, please contact us.

We may have what you are looking for and just need to list it online, or

we can make it for you.

Q. "What forms of PAYMENT do you accept?"

A. We accept the following:

  Credit Cards: You may pay with Mastercard, Visa, AmEx, and Discover.

(We use Paypal to securely process Credit Card & Debit Card orders.)

  Paypal: We accept payments directly through Paypal.

  Money Orders/Cashiers Checks (in US funds) --- no hold on your order, your order is shipped promptly!

  We recommend that you do NOT send Cash through the mail.

Q. "How is my package SHIPPED?"

A. We ship by USPS (United States Postal Service).

Packages to destinations within the US are sent with delivery tracking.

  Sorry, we do NOT offer express shipping or overnight delivery.

  Sorry, we do NOT ship COD.

Q. "Will you make a DONATION to our non-profit dog (rescue) group?"

A. As you can understand, we receive many, many requests for donations from extremely worthy causes from around the country...
unfortunately, with so many requests, we are unable to meet everyone's needs.

  So we contribute only to selected charities.

Q. "Where did the name Cloud K9 ® come from?"

A. We all know that anyone who is "on Cloud 9" is completely happy!

  Cloud K9 ® is our unique version of a happy place just for Dog Lovers!

  We hope that you have a wonderful time while visiting us at Cloud K9 ® !

Q. "Do you sell WHOLESALE?"

A. Visit This Link for Information about Wholesale Orders

Q. "How can I VISIT your STORE?"

A. Sorry, but our sales are by Mail Order Only.

  We do not have a storefront and cannot accept visitors.


Have another question, that wasn't answered here?

A.  Please EMAIL US 
 

Missouri residents add 8.725% Sales Tax.
Shipping Rates (per address) Within the U.S. ONLY

Order: Add:
Up to $14.99 $5.95
$15.00 - $29.99 $7.50
$30.00 - $49.99 $8.50
$50.00 - $74.99 $8.95
$75.00 or more $10.95

Web Site: http://www.cloudk9.com
Cloud K9®, LLC
PO Box 22461, St. Louis, MO 63126

Entire contents of the page (text, photographs, etc.) Copyright © 1998-2016 by Cloud K9®, LLC.
No portion of this website may be reproduced, transferred, stored or used in any form
or by any means without written permission from Cloud K9®, LLC.
ALL RIGHTS RESERVED WORLDWIDE.

Cloud K9 is a Registered Trademark.